CUSTOM TAILORING
Custom Tailored or Bespoke Clothing are uniquely made for you so these items cannot be accepted for returns or refunds. However we understand that getting everything perfect on your first try doesn’t always happen, so we would go for more rounds of alterations or remake the items depended on the technical assessment from our master tailor.
We will do our absolute best to ensure that the fit is right and that you’re happy with the garment.
For a refund that is issued, you will receive the funds within 5-10 business days after the arrival of items to our partner factory.
READY-TO-WEAR CLOTHING OR ACCESSORIES
Must be returned within 30 days in new condition. Anything past that is subject to our discretion.
ONLINE RETURNS
We happily accept returns on full priced items within 7 days of receiving your order for an exchange or refund. All items must be unused and in original condition with tags attached. All footwear must have original, undamaged shoeboxes with no sole markings or scratches.
Please choose carefully as we do not accept returns or exchanges on sale items or monogrammed items unless faulty.
Currently returns on orders will be covered by you and return postage costs are non refundable unless the items are found to be faulty. You may contact us at we@thesages.vn.
HOW TO RETURN
To return via post: Please contact us at we@thesages.vn within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RA#) and instructions on how to return your order.
All items are to be returned within 7 days from the date of issue of your RA#. Items received after the 7-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.
For security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods along with valid RA# to:
THE SAGES 260 Le Thanh Ton street, Ben Thanh ward, District 1, Ho Chi Minh city, Vietnam. ATTN: Online RA#
WHAT'S NEXT AFTER RETURNED
Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. An email will be sent to you confirming your refund/exchange. For any questions regarding the return/exchange process, please email us at we@thesages.vn.
EXCESSIVE RETURNS
We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.