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FAQs

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FAQS

FREQUENTLY ASKED QUESTIONS

Rest assured that once you’re in the room with one of our bespoke masters, all your questions will be answered.

WHY
THE SAGES

Just as every human is unique, so too is their physique. It’s not a case of a standardized pattern fitting all (which is exactly what you get when ordering off the peg, even if that suit is from a designer label).

A bespoke tailored suit will be made to complement your measurements exactly. For instance, some gentlemen have one shoulder higher than the other, a right hip that is slightly more prominent than the left, or an old sports injury that results in holding oneself up differently etc. – all of which will be compensated for in the making of a bespoke suit. When you put on a bespoke tailored suit, none of these idiosyncrasies will be evident – your suit will hang perfectly on you, and you alone.

Our tailoring is top tier. That’s a given and should be expected when going for a bespoke suit. The things that set us apart from the rest are our level of service before during and after our tailoring sessions, fabric offerings, custom options and quality. Our quality control process is overseen by a team of 4 specialists, each of whom have over 20 years of experience in bespoke tailoring.

Your suits and shirts are tailored in Hong Kong by skilled craftsmen with over 40 years of experience in bespoke tailored clothing. Quality checks are also meticulously conducted on-site.

Yes – our Womens Suits fabrics are targeted towards the discerning women in the corporate sector who seek businesswear with a contemporary flair. Appointments for our Womens Suits service must be made 8 weeks in advance.

At present, we also offer online custom tailoring service. Kindly email us on we@thesages.vn or use Appointment on the website to setup a virtual consultation.

MAKING AN APPOINTMENT

Email us on we@thesages.vn, or use our contact form to get in touch.

If you’ve met us before, our master tailor will always email you a week before he arrives in your city and you may schedule an appointment by replying to the email. If you’ve not met us before, you can either schedule an appointment on the website or write us an email on we@thesages.vn.

We are flexible – our master tailor will take your measurements at your office or your home – at your discretion.

Our Stylist can meet you in our hotel suite or at your home or office. If we meet at your office, it would be ideal if a conference room can be arranged.

The appointment lasts for approximately one hour. It is a one-on-one consultation between you and the stylist which emphasizes the personal nature of our service and allows you to have complete control over the process and the conversation.

Initially, the conversation (30-40 minutes) will be about:

  • Dressing habits (corporate or casual)
  • Work routine (percentage of time spent traveling or indoors or in meetings)
  • Whether you’re looking to completely refresh your wardrobe or complement existing items.

We will then show you our fabric collection and give advice on what kind of fabrics will be best for you. We’ll also guide you on how you can customize your garment. For e.g. we help you choose the collar and cuff styles on your shirt or the pocket style on your Suit.

Lastly (15-20 minutes), we’ll take over 30 body measurements and note details about your posture which will help our cutters determine the ideal fit for your physique.

Over the last 10 years, we have developed strong relationships with fabric mills in Europe; our collection comprises 3,000 fabrics from 12 mills.

One of the reasons why bespoke tailors stand out is the level of customization offered to an individual so that he can determine his suit from the collar to cuff. A preview of some elements that can be customized is available here: Our Products.

Yes. We will be able to replicate the styling details of the image or video you have come across.

Yes. We are happy to meet you and give a presentation of our services with no obligation to purchase.

Payment & Delivery

All our payments are strictly to be settled by credit card. For our new customers, we take a 50% deposit when you place an order and the balance after it has been dispatched from our office in Ho Chi Minh city.

At present, we accept credit card payments only in the following currencies: VND, USD.

The duties and taxes will be informed by Senszio in advance.

Your clothing items will be shipped 6-8 weeks from the date of your order. Every order is carefully packed in our custom made boxes for protection in our distinct style.

Our normal delivery time is 6 to 8 weeks. All orders are processed and undergo a rigorous Quality Control. Some orders are returned back to workshop for amendments; this process takes a few more days. Hence, one can notice a delay sometimes.

Please send us an email on we@thesages.vn.

Shipping is free for online orders over US$100. For online orders below US$100, a flat rate of US$20 is charged.

If you wish to track your delivery, please send us an email on we@thesages.vn and we will email you a tracking number of your order. If your order has not been dispatched, our team will update you with a status and an expected date of delivery.

We only accept credit cards payments via American Express, MasterCard and Visa.

The price of a suit is determined by the quality of tailoring and most importantly, the fabric. Our suits start at USD 675 and shirts at USD 95.

ACCOUNT

To change your Email ID, please contact us we@thesages.vn and provide us with your current and new Email ID. We will then help you set up a new account using your new email id and save your past order details.

Your password can be changed under Account Details once you log in. If you have forgotten your password, you may click “Forgot Password” on the Log In page and a link will be sent to the Email ID associated with your account.

All the emails we send you contain a link to unsubscribe. You can click on that link to unsubscribe.

All the information you provided us is private and confidential. It is only given out with your consent or if are legally required to do so. Please read our Privacy Policy  for more information.

You may send us an email on we@thesages.vn

Yes, if you are an existing (Prestige) customer then all of your measurements are saved in our system. Changes are made only when there is a request for new measurements

PURCHASE

Please visit our Custom Online to create your garment. If you’re an existing customer, we will use the profile we have on file. If you’ve not bought from us before, you can customize your garment and select from a standard size.

We have a retail store at 260 Le Thanh Ton street, District 1, Ho Chi Minh city and our mother company is located at 228 Nguyen Luong Bang street, Dong Da district, Hanoi city. Our style advisors can travel to you in Ho Chi Minh and Hanoi provide a personalised service at favourable prices.

Yes. All your measurements are saved in our database allowing you to shop online. If you’d like to change a measurement, simply note this in the Measurements Remarks box which you’ll find after you have completed the customization of a garment. Our team will then personally reach out to you to confirm the measurement change and ensure the garment is made to a perfect fit.

You can make a purchase using our Custom Online service. Create your garment and select from a standard size and fit before check out.

You have the option to order fabric swatches online and have them delivered to you. This will help you understand the colour, texture and weight of the fabric. This service is available for US$25 to cover shipping costs and will be credited to your next order.

If you’ve previously purchased with us offline, then yes. Simply email us on we@thesages.vn with your order request and our team will be in touch to coordinate further details.

Any item can be saved in your bag online under your account. You can proceed to purchase this item any time, provided it’s still in stock.

ALTERATIONS, RETURNS AND REFUNDS

Alterations are free of charge for a period of 3 months from the date of delivery from Ho Chi Minh city.

We have a network of local tailors in your city that could take care of minor alterations. Alternatively, you could mail us your clothing through FedEx at our cost.

However, our incidence of having to make alterations are extremely rare and often due to the change in size of our customers. If you are not satisfied with the order, we will do our absolute best to ensure that the fit is right and that you’re happy with the garment.

 

The alteration process takes a minimum of 2 weeks.

Yes we do. Please read our returns and refunds policy in Guarantee & Returns for more information.

ACCESSORIES

Yes, you will receive the product that you see and ordered on our website. There may be slight differences in colours of pocket squares or ties due to different screen resolution on devices.

Yes, you will receive all the products you ordered. If you ordered accessories along with custom online products, then we will combine the order and send it to you. We may split the shipment into two separate deliveries for efficient shipping.

If you receive the wrong product or a defective product, you may return it to us as long as it has not been used. The product must be returned within 30 days of receiving the order, with the original box placed inside a protective outer box for shipping.

Yes, you can add or remove any product(s) as long as your order has not been placed. Adding product(s) to the shopping bag does not constitute a reservation, if you didn’t make a purchase.

Your order will be packaged carefully in a protective The Sages box to ensure that it arrives to you in a good condition.

The products can be accepted for returns or refunds if you are not satisfied. You may return it to us as long as it has not been used. The product must be returned within 30 days of receiving the order, with the original box placed inside a protective outer box for shipping. For further information on returning an order, please view our Guarantee and Returns Policy.

AFTERCARE

The basic rules for suit care are:

  • Do not dry-clean your suit more than 2 times a year. Finer wool wears out faster.
  • Always use a hanger and hang upright
  • Use dried lavender leaves and cedar wood hangers
  • Rest your suit every other day
  • Press your suit rather than dry-cleaning it
  • Use a clothes brush and hand steamer for stains

Our tailoring process is one-of-a-kind supervised to the tiniest detail to make sure your hand-crafted quality Bespoke suits are distinct, sharp and noticed.

For cotton and linen shirts, it is best to wash them in cold/warm water, and hang to dry. If you tumble dry, use low heat to avoid shrinking. We do not recommend dry cleaning shirts. For more information, please visit the Aftercare section in our blog.

No. Suits, coats and trousers should be dry cleaned only. For more information, please visit the Aftercare section in our blog.